Systems Support/Business Analyst
Clemson, SC

About Clemson

One of the country’s most selective public research universities, Clemson University serves a uniquely driven and highly accomplished student body.

Ranked consistently as one of the best national public university by U.S.News & World Report, Clemson is a science- and engineering-oriented college dedicated to teaching, research and service. Founded in 1889, we remain committed both to world-class research and a high quality of life. In fact, 91 percent of our seniors say they’d pick Clemson again if they had it to do over.

Clemson’s retention and graduation rates rank among the highest in the country for public universities. We’ve been named among the best values by Kiplinger magazine in 2013, and SmartMoney in 2012 ranked us No. 7 in student return on investment.

Our beautiful college campus sits on 1,400 acres in the foothills of the Blue Ridge Mountains, along the shores of Hartwell Lake. But we also have research facilities and economic development hubs throughout the state of South Carolina — in Greenville, Greenwood, Columbia and Charleston.

Systems Support/Business Analyst

JOB SUMMARY:

 

Provide functional and technical leadership as the principal administrator for Housing & Dining software systems (StarRez and others). Performs other duties as assigned.

JOB DUTIES:

 

50% - Essential - PROJECT MANAGEMENT: Maintain current understanding of fundamental architecture of StarRez and related systems in order to problem-solve, to make recommendations for system solutions and strategic plans, and to manage solutions from development to execution. Manage System Development Life Cycle (SDLC) process for implementation of customizations to the StarRez system and other third party software, bug fixes, and mass data updates as required to include issuing time tickets for room selection, room inventory management, and key data as defined by the department. Lead the management of Housing  Portal design, translating user requirements into technical solutions, testing and deployment. Develop use cases and assist with testing scenarios and new development or enhancement to existing system processes. Collaborate with other functional areas including iRoar Admissions, Tiger One and CCIT.  Lead all Project Management related to StarRez module and new process implementation through entire process to completion.  Providing leadership in tasks.

30% - Essential - COMMUNICATIONS & PORTAL DESIGN:  Develops and publishes user documentation for staff and student assistants which provide clear, concise instructions and procedures for students and parents during the sign up process, to support customer care. Design and update housing student portal with graphic designs, facility images, etc., in coordination with Marketing staff to match the Clemson Home website look and design.  Manages communications flow from StarRez to students in coordination with Marketing & Communications staff to develop a cycle and standardization of email/text template design.  Provides leadership to departmental staff for process flow.

10% - Essential - LEADERSHIP: Participate with operational team in weekly meetings to discuss operational cycles and needs. Provide expertise regarding the integration and use of various software applications related to the responsibilities of University Housing & Dining. Develop policies, procedures and operating documentation (guides) for the maintenance and enhancement of systems and software that support the automated functions of the department. Participate in departmental strategic planning for providing system solutions to business processes supporting strategic goals.

5% - Essential - REPORTING/TESTING: Administer testing efforts during system patches and upgrades of the system modules.  Create comprehensive test plans and lead testing efforts for all customizations and modifications to StarRez and other software systems. Develop ad hoc reporting. Assist staff members with design and development of reports with the University's reporting. Maintain current report repository and updating criteria based on specified variables.  Translates user defined parameters into reports that may require custom SQL.  Define, create and maintain data subscriptions which automatically update database records or generate email messages to students.

5% - Essential - SYSTEM SECURITY & SUPPORT:  Manages security objects within StarRez and groups within Central/Active Directory.  Tests access levels for functionality prior to applying to functional user groups. Provide 24/7/365 on call response to system needs. Ensure secondary support is established in time of absence. Coordinate monitoring expectations with CCIT ensuring service level agreements meet the department's expectations of system support and performance. Assists with special projects as specified by the department throughout the year, including but not limited to working room selection nights and move in weekend (Saturdays - extended hours).

MINIMUM REQUIREMENTS:

 

State Minimum Requirements
A high school diploma and experience in computer system development and modification. A bachelor's degree in a related area may be substituted for the required work experience.

Clemson University Minimum Requirements
Education - Bachelor's Degree
Experience - 1-3 years

PREFERRED REQUIREMENTS:

 

Experience with StarRez and Housing

RESPONSIBILITIES

 

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations

SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

 

  75% - Communicate, converse, give direction, express oneself
  25% - Perceive, observe, clarity of vision

WORKING CONDITIONS:

 

Extended hours during peak cycles: Provide 24/7/365 on call response to system needs. Employee will be required to work overtime during room selection, housing sign up processes, and during opening weekend. Employee will attend conferences annually staying abreast of system enhancements.

WORK SCHEDULE:

 

Standard Hrs: 37.5;  Expected Salary Range: ($ 53,500.00 - $ 60,000.00)

JOB LOCATION:

 

Clemson, SC

APPLICATION DEADLINE:

 

November 5, 2021

MILITARY EQUIVALENCY:

 

Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

CLOSING STATEMENT:

 

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.