One of the country’s most selective public research universities, Clemson University serves a uniquely driven and highly accomplished student body.

Ranked consistently as one of the best national public university by U.S.News & World Report, Clemson is a science- and engineering-oriented college dedicated to teaching, research and service. Founded in 1889, we remain committed both to world-class research and a high quality of life. In fact, 91 percent of our seniors say they’d pick Clemson again if they had it to do over.

Clemson’s retention and graduation rates rank among the highest in the country for public universities. We’ve been named among the best values by Kiplinger magazine in 2013, and SmartMoney in 2012 ranked us No. 7 in student return on investment.

Our beautiful college campus sits on 1,400 acres in the foothills of the Blue Ridge Mountains, along the shores of Hartwell Lake. But we also have research facilities and economic development hubs throughout the state of South Carolina — in Greenville, Greenwood, Columbia and Charleston.

This position provides customer service through technical support, troubleshooting, and assistance with IT-related concerns. Attention to detail and a customer-focused mindset is required. Performs other duties as assigned.

50% - Essential - \Technical Support:
Provides technical support to customers through in-person visits, phone calls, email and remote assistance tools. Troubleshoots software and hardware issues, identifies root causes, and implements solutions promptly. Assists with software installations, updates, and configurations. Serve as the initial support contact for classroom technology and video conferencing systems. Works with the lead consultant to understand University recommended hardware, software, and procurement policies. Provide assistance with purchasing hardware and software for customers.
30% - Essential - Documentation:
Maintains accurate records of IT support requests, resolutions, and service activities within the Clemson approved documentation system. Contributes to and assists with maintaining a knowledge base of common issues and resolutions to assist other technical staff.
15% - Essential - Technical Training and Industry Awareness:
Provides technical training for community members for the use of University tools and resources along with best practices. Maintains awareness of the IT industry regarding hardware and software applicable to the University through participation in weekly/monthly technical meetings and engaging in technical discussions with other IT staff. Completes training as required by the department or University.
5% - Essential - Compliance and On-Call Support:
Assists lead consultant in developing departmental standards, policies and procedures. Provides on-call hardware, software, and technical support to faculty, staff, and other end users when necessary.