OPERATIONS ASSISTANT

Clemson is calling...are you ready to answer the call?  

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others. 

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

Provides unparalleled service to students, alumni, faculty, and staff through accurate maintenance of academic records for approximately 8,000 students annually, ensuring regulatory compliance and supporting transfer credit evaluation, document management, and graduation and commencement logistics. Other duties as assigned.

35% - Essential - Customer Service: Acts as a member of the Registrar's service team and offers assistance in person, by phone, and email to students, alumni, faculty, and staff while adhering to the Family Educational Rights and Privacy Act (FERPA) of 1974. Respond to inquiries with accurate and timely responses. Maintain knowledge of current/appropriate regulations and policies, including complex and changing federal and state regulations. Maintain knowledge of Clemson academic regulations/curriculum requirements, departmental policies, and procedures.
35% - Essential - Record Maintenance: Certifies documentation requirements for coursework approval for students receiving credit from a transfer institution and Advanced Placement. Validates and edits data on all student request forms and workflows prior to recording. Enters academic course record adjustments, such as degree program declarations and substitution coursework. Advises students of institutional policy regarding all transfer credit and the recording of acceptable transfer credit to a student's academic record. Verifies and audits academic record summary updates that have been authorized to ensure both accuracy and completeness of data. Verifies the recording of electronic transmission of AP scores to student academic records and removes duplicate credit.
20% - Essential - Graduation Management: Assists in the graduation ceremony rotation three times a year and prepares diploma cases for distribution. Verifies both student financial indebtedness and student academic honors requirements prior to distribution at each of the graduation ceremonies. Sorts diplomas according to student requests and verifies degree information for graduates before re-ordering replacement diplomas. Collects electronic payments and reconciles daily deposits.
10% - Essential - Document Management: Advises students and parents on and limits access to educational records as required by federal law. Maintains students' permanent record files according to the retention schedule approved by the Commission of State Archives in Banner Document Management. Manages digital student record files for accurate scanning, indexing, and easy document retrieval. Assists with special projects.

Education -  High School or Equivalent and related work experience
Work Experience 1+ years

Strong customer service experience and attention to detail.

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations
SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.
BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

No Physical Requirements

No Work Conditions

Standard Hours: 37.5

Expected Salary Range: $ 33,339.00 - $ 42,000.00
 

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

Normal Operations
Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

Clemson, SC

Apply by March 21, 2026

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.      

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.
To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.         

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.