TEAM LEAD CONSULTANT

Clemson is calling...are you ready to answer the call?  

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others. 

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

Clemson University's Clemson Computing and Information Technology (CCIT) Department is looking for a Team Lead Consultant to fulfill the following duties:

• Manages and coordinates the activities of assigned support areas to include technical consulting, project management, systems administration, and technical support for hardware and software used in the support area. 
• Performs other duties as assigned.

40% - Essential - Technical Support and Consulting:
Provides and oversees technical support to community members through in-person & remote visits, phone calls, or email. Troubleshoots software and hardware issues, identifies root causes, and implements solutions promptly. Provides technical guidance for assigned staff. Serves as the initial support contact for classroom technology and video conferencing systems. Monitors the day-to-day service request activity ensuring timely and accurate problem resolution. Assesses IT needs and requirements through interviews with support area personnel and compiles data to make recommendations based on findings. Provides on-call and after hours support, including weekends, as needed.
30% - Essential - Compliance and Project Management:
Ensures that software and hardware purchases meet university standards and policies. Monitors and assists in planning current and future computing needs by maintaining awareness of the IT industry regarding hardware and software applicable to the University through participation in weekly/monthly technical meetings and engaging in technical discussions with other IT staff. Completes training as required by the department or University.
20% - Essential - Personnel & Operations Management:
Manages staff ie. job postings, interviews, etc, prepares work schedules, assigns specific duties, and approves and manages leave requests. Performs yearly EPMS and Planning Stage reviews of direct reports. Creates training and career plans for direct reports. Coaches direct reports on an ongoing basis
to ensure training and career goals are being met. Provides guidance on complex computer technical problems to support staff. Participates in developing strategic objectives for the IT department.
10% -Essential - Documentation:
Maintains accurate records of IT support requests, resolutions, and service activities within the Clemson approved documentation system. Contributes to and assists with
maintaining a knowledge base of common issues and resolutions to assist other technical staff. Ensures team members are documenting all work requests within the documentation system.

Education - Bachelor's Degree

Work Experience - Experience in automated information or communication system design, installation, operation, repair, sales or marketing. Related experience may be substituted for the bachelor's degree on a year-for-year basis.

Work Experience - 5+ Years or 10+ Years experience in information technology or a related field and 1-2 Years supervisory experience.

JOB KNOWLEDGE
Comprehensive Job Knowledge - Comprehensive knowledge of theories and practices and ability to use in complex, difficult and/or unprecedented situations
SUPERVISORY RESPONSIBILITIES
Manages Work of Others - Manages work of others including hiring, terminating, training and developing, reviewing performance and administering corrective action for staff. Plans organizational structure and job content.
BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

Stand for prolonged period
Sit (stationary position) for prolonged period
Walk or move about
Ascend or descend (i.e. stairs, ladder)
Position self to accomplish task (i.e. stoop, kneel, crawl)
Communicate, converse, give direction, express oneself
Recognize or inspect visually
Move, transport, raise or lower
Extends hands or arms in any direction
Perceive, observe, clarity of vision

   5% - Overnight Travel

Standard Hours: 37.5 / Week

Expected Salary Range:  ($ 68,397.00 - $ 114,386.00)
 

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

Normal Operations
Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

Clemson, SC

February 28, 2025 @ 11:59 PM

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.      

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.
To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.         

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.