Clemson is calling...are you ready to answer the call?  

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others. 

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

Reporting to the Director of Graduate Admissions and Recruitment, the Associate Director of Graduate Admissions will support the mission, goals, policies, and procedures of Graduate Admissions. The Associate Director manages admission systems, oversees data management, and contributes to administrative office functions. Other duties as assigned.

60% - Essential - Systems Administration: Administer ongoing concurrent management of multiple admission systems and processes. Design, test, implement, maintain, and support CRM system functions.  Facilitate system configurations, upgrades, integration's, customizations, and new feature implementations. Provide problem resolution for systems to admission staff and campus partners. Develop technical documentation (designs, specifications, processes, workflows) and communications. Develop simulations of end-user problems to resolve operating difficulties. Create and execute procedures that ensure all systems and services comply with federal and state law, and University policies and guidelines. Suggest appropriate changes or revisions of system functions to make processes more efficient. Track data changes and manage error reports and collaborate with data partners to ensure data is correct and consistent. Review and resolve suspense and merge reports daily. Create reports to ensure data is being managed accurately, including internal reports for Graduate Admissions and external reports for campus partners. Manage specialized admissions processes using the CRM platform, including undergraduate graduate enrollment, change of program, change of term, and merged and suspended applications.
30% - Essential - Compliance, Training and Technical Support: Create procedures that ensure all CRM products and services meet agency standards and end-user requirements. Coordinate and facilitate CRM on-boarding and training for campus-wide functional end-users, including creating training materials. Manage program coordinator, faculty, and staff inquiries related to graduate admissions policies, procedures, and practices. Manage campus partner CRM technical and functional inquiries and concerns regarding the graduate application, application review system, and other technologies used within the graduate admissions processes.
10% - Essential - Administrative and Professional Support: Provide ongoing professional development for staff in the areas of system and data management as well as other relevant topics, including current industry standards and best practices. In the absence of the Director, provide leadership to the team and assist with office management, including customer service. Serves on the Graduate School Student Information Systems (SIS) team.

Education - A High School Diploma.  A Bachelors Degree in a related area may be substituted for the required work experience. 

Experience - 3+ years experience in computer system development and modification.  

Education -  Master's Degree

Experience - Experience in customer relationship management and student information systems management is preferred. 

JOB KNOWLEDGE
Comprehensive Job Knowledge - Comprehensive knowledge of theories and practices and ability to use in complex, difficult and/or unprecedented situations
SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.
BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

  Sit (stationary position) for prolonged period
  Walk or move about
  Communicate, converse, give direction, express oneself

Standard Hrs: 37.5

Anticipated Hiring Range ($55,000.00 - $69,000.00)
 

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

Normal Operations
Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

Clemson, SC

February 14, 2025

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.      

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.
To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.         

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.