Clemson is calling...are you ready to answer the call?  

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others. 

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

Clemson University's Application Services Department is looking for a Systems Engineer I to fulfill the following duties:

• The Genetec Administrator will serve as System Administrator for the Genetec Security system.  
• Will work with third party vendors, lead upgrades, install tools, monitor downtime, and ensure usage meets expected standards.  
• Ability to work with TigerOne office and other campus teams is essential.  
• Performs other duties as assigned.

35% - Essential - System Administration:  
Serve as subject matter expert.  Maintain and configure system software on assigned systems.  Tune systems for optimal performance.  Track system capacity.  Ensure stability and availability.  Collaborate with third party technical account personnel as needed to accomplish necessary responsibilities.  Develop UAT plans and perform all patching and initial testing of upgrades.  Coordinate Disaster Recover verification, and maintain Business Continuity strategies.
35% - Essential - Technical Support:  
Troubleshoot and problem solve by reviewing and analyzing user logs on a regular basis.  Collect and interpret problem information using dumps and traces.  Interface with other technical personnel to gather problem information and determine solutions.  Escalate support for major problems that cannot be resolved by business functional experts or application analysts.  Maintain a calm demeanor in stressful situations and a positive attitude and enthusiasm for technology and solving problems.
20% - Essential - Customer Support:  
Serve as the primary technical contact for the TigerOne team.  Collaborate on planning for future expansions and integration of new services.  Communication is essential for relevant system changes, outages, and best practices.  Prioritize issue resolution based on stakeholder needs.   Document, compile, and collaborate communication of outstanding issues and updates with stakeholders.
5% - Essential - On Call:  
Serve an on-call rotation based on CCIT policies and procedures.  Monitor system health checks and proactively monitor during emergency events and period of increased activity.  Ensure maximum uptime and system availability to support Public Safety requirements.
5% - Essential - Training and Mentoring:  
Train and advise backups and provide expert technical assistance for others.  Collaborate and liaise with other units that surround the Genetec environment.

Education -  Bachelor's Degree in computer science or related field 

Work Experience - Experience in computer system development and modification. Relevant experience may be substituted for bachelor's degree on a year-for-year basis.

Experience - 3-5 years working knowledge and abilities in IT concepts, practices, and procedures in the area of managing 3rd party enterprise software.  Work with Windows OS.  

JOB KNOWLEDGE
Comprehensive Job Knowledge - Comprehensive knowledge of theories and practices and ability to use in complex, difficult and/or unprecedented situations
SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.
BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

Stand for prolonged period
Sit (stationary position) for prolonged period
Walk or move about
Communicate, converse, give direction, express oneself
Perceive, observe, clarity of vision

Overnight Travel

Standard Hours: 37.5 Hours / Week

Expected Salary Range: $ 57,700.00 - $ 103,900.00
 

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

Essential Level 1 employee
Required to respond during an emergency closure or modified operations in order to provide the University's initial response to the emergency situation, including the execution of mission essential functions. Some positions in this category may be required to work remotely or be on-call.

Clemson, SC

February 27, 2026 @ 11:59 PM

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.      

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.
To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.         

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.