INTAKE SPECIALIST

One of the country’s most selective public research universities, Clemson University serves a uniquely driven and highly accomplished student body.

Ranked consistently as one of the best national public university by U.S.News & World Report, Clemson is a science- and engineering-oriented college dedicated to teaching, research and service. Founded in 1889, we remain committed both to world-class research and a high quality of life. In fact, 91 percent of our seniors say they’d pick Clemson again if they had it to do over.

Clemson’s retention and graduation rates rank among the highest in the country for public universities. We’ve been named among the best values by Kiplinger magazine in 2013, and SmartMoney in 2012 ranked us No. 7 in student return on investment.

Our beautiful college campus sits on 1,400 acres in the foothills of the Blue Ridge Mountains, along the shores of Hartwell Lake. But we also have research facilities and economic development hubs throughout the state of South Carolina — in Greenville, Greenwood, Columbia and Charleston.

JOB SUMMARY:

Clemson University's Application Services Team is looking for an Intake Specialist to fulfill the following duties:

The Intake Specialist will provide independent functional and technical analysis, design and implementation and maintenance of complex, technical solutions critical to the mission of Clemson University.
Work with Product team leads to implement changes and enhancements to projects in the area of Electronic Content Management and eSignatures.
Performs other duties as assigned.

JOB DUTIES:

40% - Essential - Collaboration: Develop knowledge of business processes and technologies for assigned projects in ECM and Workflow. Work with campus leads and product owners to prepare detailed documentation on system operations and development requirements. Troubleshoot, analyze, gather requirements and propose resolutions. Communicate potential impact of solutions. Execute solutions. Tests independently and in collaboration with product owners. Will be expected to work autonomously with other ITS teams, requiring less input and advisement from supervisor.
30% - Essential - Documentation: Work with product owners, product teams, product managers, and vendors to understand business needs and vendor product roadmaps for all ECM, eSig, and Work Flow related products. Document requirements into functional and technical specifications using a variety of business analytic techniques. Recommend solutions to product owners. Works with product team to implement and test enhancements based on University roadmap and priorities. Coordinate with other ITS teams to implement solutions and communicate those solutions across parties.
15% - Essential - Reporting: Work with ECM/eSig product teams and product owners to define and document reporting needs and create reports within applications and/or external reporting systems. Coordinate with other ITS teams to implement solutions and communicate solutions to appropriate parties.
15% - Essential - Software Testing: Use automated testing tools when available. Maintain and enhance testing scripts, execute on schedule, troubleshoot results, and works with product line to recommend enhancements to business processes. Will be responsible for working directly with software vendor of testing tool to solve problems and convey needs of the department.

MINIMUM REQUIREMENTS:

Education - Bachelor's Degree in computer science or a related area

Work Experience - Experience in computer system development and modification. Relevant experience may be substituted for the Bachelor's degree on a year for year basis.

PREFERRED REQUIREMENTS:

Must be detail-oriented with excellent analytical, communication, organizational and problem-solving skills.
Experienced in writing functional specifications for programmers related to software systems.
Prefer prior experience as an active business analyst.
Advantage for project management or business analyst certification

RESPONSIBILITIES

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations
SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.
BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

Communicate, converse, give direction, express oneself

WORKING CONDITIONS:

5%- Overnight Travel

10%- Overtime is required during peak periods and to meet deadlines/milestones. Travel to professional meetings on and off campus is expected. Developing and delivering presentations at professional conferences may be required.

WORK SCHEDULE:

Standard Hrs: 37.5; Expected Salary Range ($ 80,000.00 - $ 96,869.00)

ESSENTIAL PERSONNEL LEVEL

Normal Operations
Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

March 14, 2025 @ 11:59 PM

MILITARY AND VETERAN:

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.
To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.

CLOSING STATEMENT:

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, or related medical condition), national origin, age, disability, veteran’s status, genetic information, or any other personal characteristic protected under applicable federal or state law. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.