SYSTEMS ADMINISTRATOR

One of the country’s most selective public research universities, Clemson University serves a uniquely driven and highly accomplished student body.

Ranked consistently as one of the best national public university by U.S.News & World Report, Clemson is a science- and engineering-oriented college dedicated to teaching, research and service. Founded in 1889, we remain committed both to world-class research and a high quality of life. In fact, 91 percent of our seniors say they’d pick Clemson again if they had it to do over.

Clemson’s retention and graduation rates rank among the highest in the country for public universities. We’ve been named among the best values by Kiplinger magazine in 2013, and SmartMoney in 2012 ranked us No. 7 in student return on investment.

Our beautiful college campus sits on 1,400 acres in the foothills of the Blue Ridge Mountains, along the shores of Hartwell Lake. But we also have research facilities and economic development hubs throughout the state of South Carolina — in Greenville, Greenwood, Columbia and Charleston.

WELCOME TO CLEMSON!

Clemson is calling...are you ready to answer the call?

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others.

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

JOB SUMMARY:

The Systems Administrator for Research Grants is a vital role within the Division of Research, responsible for managing desktop software systems and providing comprehensive IT support for InfoEd and other research-related applications. This position supports strategic technology planning, troubleshooting, and resolving IT-related hardware and software concerns. The role requires a meticulous approach, strong problem-solving skills, and a commitment to customer service. The Systems Administrator ensures the effective implementation of institutional IT policies and provides support to a diverse range of research units, enhancing the university's research capabilities.

JOB DUTIES:

40% - Essential - System Administration Support:
Provide end-to-end support for InfoEd and related research grant applications, ensuring system reliability and performance. Troubleshoot and resolve complex IT issues, minimizing downtime for research staff. Manage software updates, patches, and system upgrades in alignment with institutional policies. Provide technical training and support to end users to maximize system utilization and efficiency.
30% - Essential - Technology Support:
Serve as the primary Technology Support Provider (TSP) for key research and administrative units, including the Vice President for Research, Electronic Research Administration, Office of Industry Contracts, Export Control and Research Security, Grants and Contracts Administration, Office of Sponsored Programs, Office of Research Development, Business Affairs, Clemson Light Imaging Facility, Electronic Microscope Facility, Animal Resource Facility, and Aquatic Animal Lab. Provide supplementary IT support to additional research units, such as Research Compliance, Clemson University Research Foundation, and Research Safety. Install, configure, and maintain end user computing systems and peripheral devices to support research operations in accordance with CCIT policy and procedure. Diagnose and resolve issues with desktop hardware, including printers, monitors, and other peripherals. Support use of remote work tools by staff. Collaborate with stakeholders to provide technical expertise and ensure seamless desktop support alongside enterprise systems for research staff. Perform other duties as assigned to support the Division of Research's mission and strategic objectives. Includes some travel to outlying offices around the Clemson area.
25% - Essential - Process Improvement:
Evaluate existing IT processes and recommend enhancements to improve efficiency and user experience. Develop and implement strategies for proactive system maintenance and issue prevention. Stay informed on emerging technologies and trends to identify opportunities for innovation within the Division of Research.
Collaborate with cross-functional teams to align IT processes with institutional goals and research priorities.
5% - Essential - Customer service focus:
Foster a customer-focused environment by delivering timely, effective, and empathetic IT support.
Act as a liaison between research units and IT services to address unique needs and challenges.
Build strong relationships with stakeholders through clear communication and consistent follow-up on service requests. Continuously solicit feedback from users to improve IT services and support.

MINIMUM REQUIREMENTS:

Education - High School or Equivalent and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems.

Work Experience - 4+ years

PREFERRED REQUIREMENTS:

Education - Associate's Degree in information technology or related computer field

Work Experience with PC and hardware systems management

RESPONSIBILITIES

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations
SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.
BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

10% - Stand for prolonged period
20% - Sit (stationary position) for prolonged period
50% - Walk or move about
   5% - Ascend or descend (i.e. stairs, ladder)
   5% - Position self to accomplish task (i.e. stoop, kneel, crawl)
30% - Communicate, converse, give direction, express oneself
25% - Recognize or inspect visually
20% - Move, transport, raise or lower
   5% - Extends hands or arms in any direction
30% - Perceive, observe, clarity of vision

WORKING CONDITIONS:

No Work Conditions

WORK SCHEDULE:

Standard Hrs: 37.5

COMPENSATION INFORMATION

Expected Salary Range ($ 46,700.00 - $ 77,300.00)

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL

Normal Operations
Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

February 27, 2025

MILITARY AND VETERAN:

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.
To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.

CLOSING STATEMENT:

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.